Contact Support
Need help with Relique? We're here to assist you with any questions or issues you may have.
Email: reliqueapp@gmail.com
Response Time: We typically respond within 24-48 hours
Frequently Asked Questions
Getting Started
Q: How do I identify an antique?
A: Simply open the app, tap the camera button, and take a clear photo of your antique. Our AI will analyze the image and provide identification details, estimated value, and historical information.
Q: How many free scans do I get?
A: Each device gets 3 free scans. After that, you'll need to subscribe to continue using the identification features.
Q: What types of items can Relique identify?
A: Relique can identify antiques, vintage items, jewelry, watches, coins, fine art, decorative objects, and many other collectibles.
Subscription & Billing
Q: How do I subscribe to premium features?
A: Tap the subscription button in the app, choose your preferred plan, and complete the purchase through the App Store.
Q: How do I cancel my subscription?
A: You can cancel your subscription anytime through your iPhone Settings > Apple ID > Subscriptions > Relique.
Q: Will I be charged immediately?
A: Yes, subscriptions are charged immediately upon purchase through the App Store.
Q: Can I get a refund?
A: Refunds are handled by Apple. You can request a refund through the App Store or by contacting Apple Support directly.
Technical Issues
Q: Why isn't the camera working?
A: Make sure you've granted camera permissions to Relique in your iPhone Settings > Privacy & Security > Camera > Relique.
Q: The app is crashing or running slowly
A: Try force-closing the app and reopening it. If the problem persists, restart your device or reinstall the app.
Q: Why are my identification results inaccurate?
A: For best results, ensure good lighting, take clear photos, and include the entire item in the frame. The AI works best with high-quality, well-lit images.
Account & Data
Q: Is my data safe?
A: Yes, your photos are stored locally on your device. We take privacy seriously and follow strict data protection practices. See our Privacy Policy for details.
Q: Can I export my saved identifications?
A: You can share individual identification reports directly from the app via email or messages.
Troubleshooting Guide
Photo Quality Issues
- Ensure adequate lighting when taking photos
- Hold the device steady to avoid blurry images
- Include the entire object in the frame
- Clean your camera lens
- Avoid reflective surfaces or glass that might cause glare
App Performance
- Close other apps running in the background
- Ensure you have a stable internet connection
- Update to the latest version of Relique
- Restart your device if the app becomes unresponsive
- Free up storage space on your device
Subscription Issues
- Check your internet connection
- Verify your Apple ID payment method is valid
- Restart the app after purchasing a subscription
- If features aren't unlocking, tap "Restore Purchases" in the app
Feature Requests & Feedback
We love hearing from our users! If you have suggestions for new features or improvements, please email us at reliqueapp@gmail.com. Your feedback helps us make Relique better for everyone.
Privacy & Security
Your privacy is important to us. All photos are processed securely and stored locally on your device. We don't share your personal information with third parties except as outlined in our Privacy Policy. For detailed information about data handling, please review our Privacy Policy.
App Store Reviews
Enjoying Relique? We'd appreciate it if you could leave a review on the App Store. Your feedback helps other antique enthusiasts discover our app and helps us continue improving the service.
System Requirements
- iOS 13.0 or later
- iPhone with camera capability
- Internet connection for AI processing
- Sufficient storage space for app and saved identifications
Still Need Help?
If you can't find the answer to your question here, don't hesitate to contact our support team at reliqueapp@gmail.com. Please include:
- Your device model and iOS version
- App version number
- Detailed description of the issue
- Screenshots if applicable
We're committed to providing excellent support and will get back to you as soon as possible.